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WHAT OUR CUSTOMERS SAY

Extremely simple to use.

Dr. O.A., Nicosia

No-shows dropped from about seven a week to one or two. The reminders just happen.

Dr. L.A., Nicosia

Life became easier and no-shows diminished to almost nothing.

P.M., Physiotherapist, Deryneia

The cost is less than one missed appointment a month.

M.A., Clinic Manager, Limassol

They forgot their car service. Now they get a reminder and turn up on the day.

M.D., Garage

Five doctors, one calendar each, and nobody on the phone chasing appointments.

Polyclinic manager, Nicosia

I set a reminder for the yearly calibration of our equipment. The message arrived on the day.

M.D., Garage

With around 350 appointments a month we saved a lot of time, and we now know if any cancellations take place.

D.S., Hairdresser, Paphos

As I did not have a secretary, Call Assistant has really helped my practice become much more organised.

Dr. C.K., Nicosia

Patients get the message in their own language without anyone deciding which.

A.C., Secretary handling three doctors, Larnaca

The system remembers every customer's birthday and sends the wish itself. They notice.

D.S., Hairdresser, Paphos

We were up and running immediately. The first reminders went out the same day.

K.I., Secretary, Paphos

Extremely simple to use.

Dr. O.A., Nicosia

No-shows dropped from about seven a week to one or two. The reminders just happen.

Dr. L.A., Nicosia

Life became easier and no-shows diminished to almost nothing.

P.M., Physiotherapist, Deryneia

The cost is less than one missed appointment a month.

M.A., Clinic Manager, Limassol

They forgot their car service. Now they get a reminder and turn up on the day.

M.D., Garage

Five doctors, one calendar each, and nobody on the phone chasing appointments.

Polyclinic manager, Nicosia

I set a reminder for the yearly calibration of our equipment. The message arrived on the day.

M.D., Garage

With around 350 appointments a month we saved a lot of time, and we now know if any cancellations take place.

D.S., Hairdresser, Paphos

As I did not have a secretary, Call Assistant has really helped my practice become much more organised.

Dr. C.K., Nicosia

Patients get the message in their own language without anyone deciding which.

A.C., Secretary handling three doctors, Larnaca

The system remembers every customer's birthday and sends the wish itself. They notice.

D.S., Hairdresser, Paphos

We were up and running immediately. The first reminders went out the same day.

K.I., Secretary, Paphos
AI-Call Assistant Answers your calls exactly like a secretary. Works 24/7/365.

The practice suite for doctors and clinics

Answers the phone.
Books the appointment.
Reminds the patient.

MedSuite runs your appointments from the first call to the day of the visit: an AI assistant that answers and books with or without human intervention*, a calendar that knows your hours, and reminders that go out on their own.* You choose whether it runs fully automated or not. Once you trust it, you can automate it fully.

Get Started
Inside MedSuite
Dr Lambros Athanatos, Orthopaedic Surgeon Google review

“Christos has created an amazing online application that has really helped with reducing “Did not attend” appointment of patients. This application is priced very well and I wholeheartedly recommend you to start using it. Christos has been extremely hands on in preparing both myself and my secretary to get accustomed to the new system, which did not take a long time.”

AI-Call Assistant

The phone never rings unanswered again.

Every call gets answered, even when the practice is closed. Your line answers with a real human voice, male or female, your choice. It listens to the patient, notes what they need, summarises it and shows it to you on one screen. And when it's an appointment, Irene books it as soon as the call ends.

Calls

All calls Pending Settled
Accepting Calls Outside Working Hours
Today
COSTAS SAVVA In the system
Appointment ·→ 11:42 ← ·CY99570007
Auto Reservation by Irene: Wednesday 07/10/2026 at 16:30.
MARIA GEORGIOU In the system
Appointment ·→ 11:15 ← ·CY99570003
Auto Change by Irene: Changed from Tuesday 06/10/2026 at 17:00 to Friday 09/10/2026 at 09:00.
DESPINA IOANNOU In the system
Appointment ·→ 10:47 ← ·CY99570008
Cancelled the appointment on Monday 05/10/2026 at 11:00.
PAUL Not in the system
Callback req. ·→ 10:33 ← ·CY99580033
Asked to be called back.
HELEN CHARALAMBOUS Not in the system
Message ·→ 10:11 ← ·CY99580032
New patient asking for an appointment next week.
ID number 845213 · Mobile +35799580032
COSTAS SAVVA In the system
Appointment ·→ 11:42 ← ·CY99570007
Auto Reservation by Irene: Wednesday 07/10/2026 at 16:30.
MARIA GEORGIOU In the system
Appointment ·→ 11:15 ← ·CY99570003
Auto Change by Irene: Changed from Tuesday 06/10/2026 at 17:00 to Friday 09/10/2026 at 09:00.
DESPINA IOANNOU In the system
Appointment ·→ 10:47 ← ·CY99570008
Cancelled the appointment on Monday 05/10/2026 at 11:00.
PAUL Not in the system
Callback req. ·→ 10:33 ← ·CY99580033
Asked to be called back.
HELEN CHARALAMBOUS Not in the system
Message ·→ 10:11 ← ·CY99580032
New patient asking for an appointment next week.
ID number 845213 · Mobile +35799580032
The calls screen, live, whatever time you open it: who called, whether they're already your patient, what they asked for in their own words, and what Irene booked.

A human voice, not a robot

The patient hears a real recorded voice, male or female. An automatic booking takes about 60 seconds.

Every call is recorded

The message is transcribed and summarised automatically. You read in five seconds what would take two minutes to listen to.

Books the appointment

Irene finds a slot in your schedule, books the appointment as soon as the call ends, and sends an SMS confirmation.

Even outside office hours

Evenings, weekends, or while you're away, the line answers as normal and appointments still get booked.

A smart secretarial system that carries out instructions.

AI-Call AssistantOther systems
Answers the call and records messages.YesYes
Books an appointment in your calendar just by listening to the patient’s messageYesNo
Changes and cancels appointments if askedYesNo
Chooses an appointment for the patient from phrases. YesNo
Sends a link to the patient’s phone, if asked, so they can choose the date and time themselves. YesNo
Sends an SMS confirming the patient’s requests. YesNo

IRENE

Your rules. Her search.

Set your working days, hours, breaks, shorter days, appointment length, holidays and leave once in Schedule Setup. IRENE applies them every time someone asks for an appointment, on screen or on the phone.

IRENE - Your Smart Assistant for finding available appointments

IRENE is your personal assistant, working from logic based on your own settings. She checks your working hours, breaks, and existing appointments, and shows you exactly when you're free. Pick an available time while creating an appointment and the date and time fill in automatically, or ask her directly from the main menu and she'll tell you your availability.

Professional Calendar

Your day, your week, your month.

Built by itself from the appointments you enter.

Monthly Calendar

3 different versions

See your full appointment schedule at a glance, on any device, from anywhere.

Tap on a date to see the daily calendar.

Sample appointment calendar
Weekday Weekend Today

Personal Calendar

Your life, protected in your working calendar.

Your personal time, firmly secured in the practice schedule. Lock the hours you need and the system protects your schedule from new bookings, whether they come from your secretary, IRENE or the phone.

Personal Calendar

Your work calendar is only half your life. Block personal time straight into your professional schedule, whether it is a child’s recital, a dentist visit, or your own errands, and the system protects those slots from new bookings. It can even text you a reminder, as many minutes before as you choose.

June 2026

Mon
Tue
Wed
Thu
Fri
Sat
Sun
1
2
3
09:00–10:00Car Service
4
5
6
7
8
9
10:00–11:00Cardiologist (Mum)
10
11
12
13
14
15
16:00–18:00Ballet (Nefeli)
16
17
18
19
11:00–13:00Dentist
20
21
22
23
24
25
17:00–19:00School Play (Andreas)
26
27
28
29
30
Personal appointment
Today

Automatic SMS · What your patients receive

Clear. Concise. In their language.

Each reminder is automatically formatted and sent in the patient's preferred language.

Greek

Greek SMS reminder example

1 credit  ·  €0.025

English

English SMS reminder example

1 credit  ·  €0.025

Swipe left for the English message

Price per SMS changes based on the country you will be using SMS Reminder.

Monday is a public holiday. The call for a Tuesday appointment has to be made on Friday, four days ahead, and by Tuesday most patients have forgotten it. The SMS reminder goes out on Monday, 24 hours before, holiday or not.

More than appointment reminders

🎂 Birthday Reminders

On each patient's birthday, the system automatically sends them a personalised SMS greeting, no action needed from you. A small gesture that patients remember.

Greek
SMSREMINDER

ΕΥΧΟΜΑΙ ΤΑ ΚΑΛΥΤΕΡΑ ΓΙΑ ΤΑ ΓΕΝΕΘΛΙΑ ΣΑΣ. ΚΥΡΙΩΣ ΥΓΕΙΑ. ΣΥΛΒΙΑ ΝΑ ΠΕΡΑΣΕΙΣ ΜΙΑ ΥΠΕΡΟΧΗ ΜΕΡΑ. ΔΡ. ΜΑΡΙΟΣ ΧΡΙΣΤΟΔΟΥΛΟΥ

10:00 ✓✓

English
SMSREMINDER

DR. MARIA KYRIACOU WISHES YOU ALL THE BEST ON YOUR BIRTHDAY. PRIMARILY HEALTH. GEORGE ENJOY YOUR DAY AND MAKE THE MOST OF IT.

10:00 ✓✓

🔔 Personal Reminders

Schedule SMS messages to yourself for anything you need to remember — equipment servicing, licence renewals, personal deadlines. One-time or recurring. You can also send reminders to others — the system will notify you by SMS confirming the message was sent.

Greek
SMSREMINDER

ΥΠΕΝΘΥΜΙΣΗ: Ο ΦΟΡΗΤΟΣ ΥΠΕΡΗΧΟΓΡΑΦΟΣ ΧΡΕΙΑΖΕΤΑΙ ΡΥΘΜΙΣΗ. ΝΑ ΘΥΜΗΘΩ ΝΑ ΚΑΛΕΣΩ ΤΗΝ ΕΤΑΙΡΕΙΑ ΑΥΡΙΟ.

10:00 ✓✓

English
SMSREMINDER

REMINDER: THE PORTABLE ULTRASOUND NEEDS CALIBRATION. REMEMBER TO CALL THE COMPANY TOMORROW.

10:00 ✓✓

How it works

You do two steps. We do the third.

No training needed. No complicated setup. Just a system that works.

1

Add a patient in seconds

Enter their ID, name, and mobile number, done. Next time, just their ID. The system fills everything in automatically.

2

Book, or let it book

Pick a date and time as you always have, or press Find Available Slot and let IRENE offer the free ones. With the AI-Call Assistant, the phone books for you.

3

The rest is automatic

The appointment lands on your calendar and the reminders go out on their own, 24 hours before, or 24 hours and 2 hours before. You decide which works best for your practice.

Solo, Clinic & Polyclinic

One doctor or a whole clinic.

You get the version that fits your practice, with nothing to set up.

Solo

One doctor with their own login and everything on this page: the calendar, IRENE, the reminders and, if you want it, the AI-Call Assistant.

Clinic & Polyclinic

Many doctors under one account, each with their own calendar, IRENE, Personal Calendar and reminders. Secretaries pick the doctor they are working for. Doctors can have their own login and see only their own patients.

Individual or Shared

Run the desk your way. In Individual mode each secretary looks after her own doctors. In Shared mode every secretary can handle every doctor.

Who pays

The clinic pays for all its doctors, or each doctor pays for themselves. Doctors are added and removed from Manage Clinic, with payment online.

Reports and running the practice

Built around how your practice actually works

See how your year went, from any device, with nothing to install.

Usage & Cost Tracking

See exactly how many SMS were sent and what they cost, today, this week, this month.

PERIODSMSCOST
Today6€0.1500
This week28€0.7000
This month112€2.8000
Prev. month98€2.4500

Your year in three charts

The History Report shows how many appointments you had each month, next to the same month the year before, which days of the week are the busiest and how your work is spread across the year. No spreadsheets, no calculations. You can also see how many times a patient has visited you.

Works on Any Device

Phone, tablet or desktop, the full system in your pocket, wherever you are.

  • No app to install
  • Works on any browser
  • Always up to date
  • Secure login for each user

Your patients' data belongs to you, and only you. It lives in the cloud, protected and private. We have no access to it whatsoever, and neither does anyone else, unless you choose to share it.

Pricing

Simple, per-doctor pricing.

No hidden* fees. No setup costs. Cancel anytime.

One missed appointment a month, recovered, covers your subscription.

SMS reminders reduce no-shows by approximately 25%.

Based on international clinical studies across more than 16,000 patients.

SOLO

€45

€45 subscription + €65 add-on

/month
1 doctor
Single or dual reminders
Greek & English SMS AI-Call Assistant, from +€65/month An add-on, not included in the €45.

CLINIC 5–10

€40

€40 subscription + €45 add-on

/doctor/month
Auto Bookings+€45
5–10 doctors
Single or dual reminders
Greek & English SMS AI-Call Assistant, +€45 per doctor/month An add-on, not included in the €40.

CLINIC 11+

€37.50

€37.50 subscription + €42.5 add-on

/doctor/month
Auto Bookings+€42.5
11+ doctors
Single or dual reminders
Greek & English SMS AI-Call Assistant, +€42.5 per doctor/month An add-on, not included in the €37.50.

*A refundable €8.75 (make sure you selected the right country above) deposit is collected at registration to cover any SMS usage between your last billing cycle and cancellation. Returned in full, minus any unbilled SMS costs. SMS credits are charged at the end of each monthly billing period. The dual reminder option counts as two SMS messages. VAT not included.

A secretary serving 3 doctors makes 45 to 60 reminder calls a day. About 3 hours on the phone, every day. SMS is just as effective as a reminder call, at a fraction of the cost and none of the time, as it all happens automatically.

Who is it for

Built for every appointment-based healthcare practice

If you book appointments and want your patients to show up, this is for you.

Doctors

Clinics & Polyclinics

Labs & Diagnostics

Every call answered. Every patient reminded.

Join the practices that run their appointments on MedSuite by SMS Reminder.

Get Started Today

“Really helped with reducing “Did not attend” appointment of patients.”
Dr Lambros Athanatos, Orthopaedic Surgeon · Google review

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