Refund Policy

1) Paid Subscriptions and Billing

When you subscribe to a paid package, you are charged in advance every month, according to the package selected. A one-time set-up fee is charged at the start. Calls above your package are charged afterwards, at the next renewal, at your package's own price per call. Access to the Service is provided immediately after payment.

2) Refunds

As a general rule, we do not offer refunds for subscription fees once a billing period has started. However, we may provide a refund in the following limited cases:

• Duplicate charges (for example, you were charged twice for the same subscription)
• Billing errors caused by our system
• Incorrect subscription charges (for example, you were charged for a plan you did not select due to an error)

If a refund is approved, it will be issued to the original payment method. Refund requests must be submitted within 7 days of the charge. The set-up fee is not refunded, except in the case below.

Registration not approved: if you registered online and we cannot obtain your telephone line, for any reason, everything you paid at registration (the first month and the set-up fee) is refunded to you in full, to the card you paid with.

3) Subscription Cancellations

The account's primary login cancels the subscription in Settings, with the "Cancel subscription" button and a confirmation code. Until the period ends the cancellation can be withdrawn with the "Keep my subscription" button; after that the line stops answering and the account closes. Your subscription will remain active until the end of the current billing month. You will not be charged a subscription fee again after cancellation, and you will retain access until the current billing period ends. Calls above your package made up to that day are charged on one last invoice. No partial refunds are provided for unused time in a monthly billing cycle.

4) How to Request a Refund

To request a refund, contact us at callassist@smsrem.com. Include the account email used to subscribe, invoice number or payment reference (if available), and a short explanation of the issue. We aim to respond within 5 business days.

5) Chargebacks and Disputes

If you believe there is a billing issue, please contact us first. Filing a chargeback without contacting us may result in suspension of your Service access while the dispute is investigated.

Terms of Service

These Terms of Service govern your access to and use of the Service operated by Christakis Kyriakou (sole proprietor). By creating an account, accessing, or using the Service, you agree to these Terms. If you do not agree, do not use the Service.

1) Who the Service is for

The Service is intended for business customers only. By using the Service, you confirm that you are acting on behalf of a business or professional entity and not as a consumer.

2) The Service

The Service provides access to a software platform that answers your business's telephone calls, records the caller's request and shows it to you in writing, with related business workflows. We may update, modify, or improve the Service over time. This may include adding or removing features, changing performance, or releasing new versions.

3) Accounts and Access

You are responsible for keeping your login credentials secure, ensuring only authorized users access your account, and all activity that happens under your account. If you suspect unauthorized access, contact us immediately at callassist@smsrem.com.

4) Subscriptions and Payments

Paid subscriptions are billed in advance every month, according to the package selected. The set-up fee is charged once, at the start. Calls above your package are charged afterwards, at your package's own price per call. Payments are processed through Stripe. We do not store card details.

A subscription is cancelled in the account's Settings. Cancellation takes effect at the end of the current billing month. Refunds are governed by the Refund Policy.

If you registered online, your telephone line is obtained on your behalf after payment, which can take 3 to 5 working days. If it cannot be obtained, everything you paid is refunded to you in full (see the Refund Policy).

5) Acceptable Use

You agree not to misuse the Service. You must not attempt to access accounts, data, or systems you are not authorized to access, interfere with or disrupt the Service or its security, or use the Service for unlawful activity. If we believe you are abusing the Service or creating risk for us or other customers, we may suspend or terminate access.

6) Intellectual Property

We own the Service, including its software, design, branding, and all related intellectual property rights. You receive a limited, non-exclusive, non-transferable right to use the Service during your active subscription, for your business purposes only. You may not copy, resell, reverse engineer, or exploit the Service outside of what is allowed by these Terms.

7) Customer Data and Caller Data

The business (you) is the data controller for all caller data collected through the Service: the caller's telephone number, name, the recording of the call and its text. AI-Call Assistant acts solely as a data processor. We do not access, use, sell, or share caller data for any purpose other than taking and recording callers' requests on your behalf.

You are responsible for ensuring that you have the right to have the calls to your business answered, recorded and written down by the Service. You confirm you have the right to use and store any caller or business information held in the Service. If you request deletion of your account and data, contact us at callassist@smsrem.com.

8) Availability and Support

We aim to keep the Service available and functional, but we do not guarantee uninterrupted access. We may suspend the Service temporarily for maintenance, upgrades, or security reasons. Support is provided via email at callassist@smsrem.com.

9) Termination

You may terminate your subscription by cancelling it. We may suspend or terminate access if you breach these Terms, fail to pay subscription fees, or your use creates a security, legal, or operational risk. If your account is terminated, access to the Service may be removed immediately.

10) Disclaimer

The Service is provided on an "as is" and "as available" basis. To the maximum extent permitted by law, we disclaim all warranties, including fitness for a particular purpose, non-infringement, and availability.

11) Limitation of Liability

To the maximum extent permitted by law, we are not liable for indirect, incidental, special, or consequential damages, loss of profits, business interruption, or loss of data. Our total liability for any claim related to the Service will not exceed the amount you paid in the three months prior to the event giving rise to the claim.

12) Changes to These Terms

We may update these Terms from time to time. If we make material changes, we will update the "Last updated" date. Your continued use of the Service after changes are posted means you accept the updated Terms.

13) Contact

Email: callassist@smsrem.com
Operator: Christakis Kyriakou (sole proprietor)
Address: Pythagora 7, Engomi, Nicosia 2408, Cyprus

Privacy Policy

This Privacy Policy explains how the Service collects, uses, stores, and protects personal data. The Service is intended for business customers only.

1) Data Controller

Data Controller (for account and billing data): Christakis Kyriakou (sole proprietor)
Email: callassist@smsrem.com
Address: Pythagora 7, Engomi, Nicosia 2408, Cyprus

Data Controller (for caller data): the business using the Service.

2) What data we collect

We collect and process the following categories of data:

• Account and identity data: name, email address, phone number, and login credentials (stored securely)
• Business and billing data: subscription plan and billing status, invoices and payment-related identifiers
• Usage and technical data: basic technical data required to operate the Service (for example IP address, device and browser information) and logs necessary for security and troubleshooting
• Caller data (processed on behalf of businesses): the caller's telephone number, their name if they give it, the recording of their message and its text, used solely so that their request reaches the business. This data belongs to the business and is not used by AI-Call Assistant for any other purpose whatsoever.

We do not store payment card details. Payments are processed by Stripe and card data is handled directly by Stripe.

3) How we use your data

We use your data to provide and operate the Service, create and manage accounts, process subscriptions and payments, take, record and turn into text callers' requests on behalf of businesses, send service-related emails (for example account confirmations, billing notices, and important operational updates), provide customer support, protect the Service from misuse, fraud, or security incidents, and comply with legal obligations. We do not sell personal data.

4) Legal basis for processing

We process personal data under one or more of the following legal bases: performance of a contract, legal obligation, legitimate interests (security and prevention of abuse), and consent only where explicitly requested.

5) Data sharing and third parties

We share data only when strictly necessary to operate the Service, and only with the following providers:

• Hetzner: hosting and infrastructure (server where all data is stored)
• Stripe: payment processing (billing data only; no caller data is ever shared with Stripe)
• Telnyx: the telephone line (the call, the caller's number and the recording of their message) and, for a business that registers online from Greece, the United Kingdom or Ireland, the registration details and documents needed to obtain the line (see section 9)
• Google: turning the recording into text (the recording of the caller's message, for that sole purpose)

We do not share any data with any other third party for any reason whatsoever.

6) What the caller is told

At the start of every call the caller hears that the system uses artificial intelligence, and is then asked to leave their request after the tone.

7) International transfers

Your data may be stored or processed within the European Union or other regions depending on infrastructure configuration. We will take reasonable steps to ensure appropriate safeguards are in place where international transfers apply.

8) Data retention

We keep personal data only as long as necessary for providing the Service, legal and accounting obligations, and resolving disputes. The recording of a request is deleted 30 days after the request is completed, or 60 days after the call if the request is never completed. The text of a request is kept for 180 days. Documents uploaded at registration are kept as section 9 says. If you terminate your account and request deletion, we will delete your personal data where legally possible. Certain records (for example invoices) may be retained as required by law.

9) Documents uploaded at registration

When a business registers online from Greece, the United Kingdom or Ireland, the telephone provider requires proof of identity and of address before it issues a local number. For that purpose the registration page asks for the documents it lists: an identity card or passport, a company registration certificate, a utility bill and, where required, a signed authorisation.

We use these documents, and the details typed at registration, only to obtain your telephone line on your behalf. We pass them to Telnyx, our telephone provider, and to nobody else.

They are kept in a private store on our server that cannot be reached from the internet. Only our operator can open them, one at a time, and they are never sent by email.

They are kept while they may be needed for your telephone line, and are deleted when you ask us, at any time, at callassist@smsrem.com; the provider keeps the copy it received under its own policy. If a registration is not paid, or is not approved, its documents are deleted 14 days later.

10) Your rights (GDPR)

If you are located in the European Union, you have the right to access your personal data, correct inaccurate data, request deletion (where applicable), restrict or object to certain processing, request portability of your data, and withdraw consent (where consent is used). To exercise your rights, contact us at callassist@smsrem.com.

11) Account termination and data deletion

You can request account termination and deletion by contacting us. We will process deletion requests within a reasonable timeframe, unless we must retain certain data for legal or legitimate business purposes.

12) Security

We take reasonable administrative and technical measures to protect personal data, including access controls, secure authentication, encrypted connections (HTTPS), and backups. No online service can guarantee absolute security, but we work to reduce risk and respond to incidents quickly.

13) Cookies and analytics

We use analytics cookies to understand how visitors use our website, in order to improve the Service. These cookies are switched on only with your explicit consent, through the cookie banner shown on your first visit. The Service also uses essential cookies for login and core functionality, which are always on.

Our public pages use the visitor's IP address, at the moment of the visit only, to work out the country the visit comes from, so that the page opens in the language that suits it. The address is not stored with that result: only a daily count of visits per country is kept. If you choose a language with the flag, a cookie remembers your choice for one year. Our web server also keeps standard access logs, which include IP addresses, for security and troubleshooting, for a limited period.

This site includes GeoLite2 data created by MaxMind, available from https://www.maxmind.com.

14) Changes to this Privacy Policy

We may update this Privacy Policy from time to time. If we make changes, we will update the "Last updated" date.

15) Contact

Email: callassist@smsrem.com
Operator: Christakis Kyriakou (sole proprietor)
Address: Pythagora 7, Engomi, Nicosia 2408, Cyprus