Three businesses, two calls at each: one from someone calling for the first time and one from a customer already on file. Turn your sound on and press one.
Equipment rental
Alpha Rentals
The call as the customer hears it, then the request on the team's screen.
Car service garage
DAT Garage
The call as the customer hears it, then the request on the team's screen.
Building maintenance
Delta Maintenances
The call as the customer hears it, then the request on the team's screen.
Calling
00:00
The call, as the customer hears it
After the call
The heard the name and the request, and wrote them on the whole team's screen. The customer was saved with the name and number, so the next call is recognised. This is what appears on the requests screen:
The recognised the number, did not ask for a name and wrote the request on the whole team's screen. This is what appears on the requests screen:
Requests
AllUntakenMine
When you open the request
New
Change name
If the transcript is hard to read for any reason, e.g. a heavy accent or words outside everyday vocabulary, you can always listen to the recording.
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